Jet Bourbon Refund and Return Policy

At J. Elmer Turner, customer satisfaction is our primary goal. This Jet Bourbon refund and return policy ensures you can shop with confidence, knowing your high quality bourbon whiskey is covered.

If we send you an incorrect product, please email us at help@jetbourbon.com within 3 days of receiving it, and we will arrange a pickup and/or refund under our Jet Bourbon refund and Return policy.

NOTE: All returned bottles must be sealed; otherwise, we cannot offer a refund.

If an item in your order is out of stock, J. Elmer Turner reserves the right to ship partial orders without contacting you. Due to our highly automated order process, we are unfortunately unable to cancel orders for out-of-stock items.

If you wish to return a product for any other reason, please email us at help@jetbourbon.com

before initiating the return. All refund requests must be submitted within 3 days of the delivery date. We cannot accept empty bottles, so please do not dispose of any wine or spirits. Refunds will be issued minus a 25% restocking fee, which covers shipping costs and the inspection/return of the product to inventory. All returned items must be in like-new condition, with all packaging, foil, and seals completely intact, to be eligible for a refund.

You are responsible for any shipping fees for returning a product, except if you received the wrong product. In such cases, we will cover the return shipping and provide a prepaid return shipping label. To request this label, please email us at help@jetbourbon.com. Within 3 days of receiving your item, we will guide you through the return process to ensure a smooth replacement or refund.

Please include the shipping slip in your return package, along with your order number and any relevant details about your return.

If your product is returned due to the carrier being unable to deliver it, we will issue a refund minus a 25% restocking fee.

VERY IMPORTANT: Wine can be damaged by extreme temperatures. It is your responsibility to monitor temperatures in your area or along the route the shipment may take. We cannot be held responsible if you request shipment and the wines are exposed to temperatures outside an acceptable range. Upon request, we are happy to hold your pre-paid order for up to three months at no additional charge to wait for more temperate conditions. We are not responsible for any wines once they leave our premises via common carrier. Please note that any claims must be made directly with the carrier, as they may be difficult or sometimes not possible due to alcohol transport laws in your area.